000 00322nam a2200121Ia 4500
008 160122s9999 xx 000 0 und d
041 _aEnglish
100 _aChristopher Lovelock
245 _a"Services marketing people technology, stratagy"
260 _bDelhi:Pearson Pub.
_c2001
300 _a717p.
650 _aManagement
999 _c4740
_d4740