000 00289nam a2200121Ia 4500
008 160122s9999 xx 000 0 und d
041 _aEnglish
100 _aAdrian Payne
245 _athe essence of services marketing
260 _bDelhi:PHI
_c2004
300 _a253p.
650 _aMarketing
999 _c4995
_d4995