000 00287nam a2200121Ia 4500
008 160122s9999 xx 000 0 und d
041 _aEnglish
100 _aJames Alexander
245 _aKeeping Clients for Life
260 _bDelhi:Jaico Pub
_c2006
300 _a166p.
650 _aEnglish
999 _c5444
_d5444